Privacy Policy

Last updated: 2026-04-22

1. Who we are

Abezio ("we", "us") provides an AI-powered SMS scheduling and customer communication platform to service businesses ("Customers"). This policy describes what data we collect, why, and how we use it.

2. Information we collect

• Account data — your business name, contact email, EIN/business registration details, billing information.
• Customer / consumer data — phone numbers and message content of consumers who text our Customers' toll-free numbers.
• Usage data — message metadata (timestamps, routing decisions, AI skill executions) used for billing and service quality.

3. How we use SMS data

Inbound SMS messages from consumers are processed only to (a) reply to the consumer's request, (b) schedule appointments and send related confirmations and reminders, and (c) generate audit logs and billing records for the Customer who owns the toll-free number.

4. SMS opt-in & consent — required disclosure

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support of our services is permitted (for example, Twilio Inc., which delivers SMS on our behalf).

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Data retention

We retain message content and consent records for as long as required by applicable telecommunications regulations (including CTIA guidelines) and for the duration of the Customer's account. Consumers may request deletion by replying STOP to opt out and contacting the Customer business directly.

6. Your rights

You may request access to, correction of, or deletion of personal information by emailing privacy@abez.io.

7. Contact

Email: privacy@abez.io

See also: SMS Terms & Conditions · SMS FAQ